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What Our Customers Say

We've been an independent family run business since 1965, you can be confident we will take great care of you and your new furniture. Dont just take our word for it - read what our customers are saying here!

Delivering Furniture

Q. Will you assemble my furniture?

For most items delivered via our own in house delivery service, delivery and installation is included free of charge. However there are a few exceptions. Items where customer self-assembly and/or installation is required include:

•Wardrobes and other bedroom furniture.

•Selected Children’s beds including all bunk beds.

•Wall hung mirrors.

We charge a fee of £50 for the assembly of all:

•Bedstead frames including Kaydian ottomans

This list is not all encompassing, and will vary from time to time as our ranges and products change. To help you we try to indicate where self-assessment is required. If you wish to engage an independent fitting service we may be able to assist you. Any suggestions we make, however, are not for companies directly linked to The Bed Specialist. You may wish to employ a tradesman of your own choice. In all cases additional local charges will apply.

Q. What happens on the day of delivery?

You will be contacted in advance by our sales team, who will advise the day we are next delivering to your area. Assuming your goods aren’t self-assembly, we will position the furniture as directed and remove all packaging materials – unless you wish to keep them. Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture.

Q. What happens if I am out when you deliver?

We will be unable to leave your furniture and it will be returned to our store. Someone will contact you to arrange a further delivery date. There will be a re-delivery charge.

Q. Can you take my old furniture away?

Yes, in the main we can, we charge £25 per mattress or £50 per complete bed on a like for like basis. Provided your order is being installed by our own delivery team we can remove the old furniture you are replacing. Where we can, your old bed or mattress will be recycled or donated to charity. Extra items can not be disposed of.

Exceptions include:

•Mattresses which have been badly soiled or damadged and may cause harm when removing and storing.

•Divans or Matresses which have been left outside and are damp and mouldy.

If you are having difficulties disposing of your old furniture perhaps your local council may be able to assist you? Refusal to dispose of damadged or soiled products is soley at the discretion of our delivery team.

The only other exception is for customers who have purchased products to be delivered directly to their nominated address by our suppliers. This only affects a selected number of ranges. Further information indicating where this service is used can be found against each product it applies to.

If you have any further questions on this subject you are welcome to contact us at any time either through the store, by e-mail on or telephone on 01935 423 596 for further assistance.

Q. Can The Bed Specialist store my new furniture?

Yes we can, for specified orders we can hold goods for a period of 4 weeks from receipt to our warehouse or courier without charge during that period. After 4 weeks customers will be charged storage relevant to the goods ordered and the duration of time held. The balance of the order must be paid in full after 4 weeks with risk of loss of the deposit or balance of the order against the cost of storage.

Customers will be contacted by phone or email to be advised of the charges.

Q. What if my furniture does not fit?

When ordering furniture it is important to check that it will fit into your house and your room. Please check the width and height of all doors, halls, stairways, landings and the space it has to go into carefully. Please refer to our Online Measuring Guide. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. Non standard and special orders can not be returned in this instance. We will charge a re-delivery charge of £50 when access is sorted. E-mail us at or phone us on 01935 423596 for further assistance.

If you are not entirely satisfied with the products you have chosen, you may be able to return it for a refund or replacement. Please advise us within 14 days of reciept and we will be more than happy to offer you an exchange or, at our discretion, a refund, provided that the products are returned complete, in perfect condition, unused and intact; sealed completely within the original packaging.

Please fill in and submit the form at the bottom of this page for more information about returning items. You can also submit the request return form in your customer portal. View our Guarantees and Warranties page if you have any further questions.

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