Delivery and Recycling Information
Our standard Nationwide delivery is free of charge on all items purchased through us at The Bed Specialist. We offer a Bespoke delivery service and Premium home delivery for larger items with enhanced levels of service.
We currently don't deliver to Eire, N Ireland or the following postcodes:
AB, DD, DG, PA, PH, and LD IV, KA, LL, HS, KW, ZE, GY, JE, IM, PO(IOW).
For local deliveries fulfilled by our in house team you will be contacted promptly to arrange a delivery time. On the agreed delivery day, a route will be planned by our drivers, and you will receive a courtesy call before 9:30am to inform you of the delivery slot number and approximate time, you'll then receive a second phone call from the delivery driver approximately 15 - 30 minutes before they are due to arrive. Pre-arranged time slots cannot be given due to the bespoke nature of our delivery service and varying conditions. We appreciate your patience and understanding.
If you live outside of our local delivery postcode areas (set at 30 miles of BA20 1AQ) your delivery is usually carried out by one of our trusted bed and mattress delivery partners. In some cases bespoke items and divan beds will be constructed and the rubbish taken away. Most items will be left in the room of choice for you to assemble. When we dispatch your items, you will be contacted and receive updates as to the time and delivery slot you have agreed.
Please note. If you do not check your items thoroughly for any defects or damage when accepting the delivery and sign to accept the items as seen, we will not be liable for any damage after the delivery team have left your property. If you are ever in any doubt please mark the items as ‘not checked’ or mark as Damaged, then a claim may be possible. Failure to do this will unfortunately result in any later claim for damage to the goods or your property being rejected.
We will not be held responsible for any loss or damage to goods which have been delivered to a pre arranged delivery address and a delivery note has been signed for by you or on behalf of the Consignee unless the signed delivery note details damage and / or discrepancy to such goods.
In the event that you miss a courier delivery, a card will be left with contact details to re-arrange delivery/collection for a convenient day (we reserve the right to charge for re-deliveries to recover our delivery costs).
Delivery is generally carried out by two experienced delivery drivers; for large and multiple item orders, the team will deliver your new items to a room of your choice. We also reserve the right to use a one man service to the property threshold only for certain items such as bed frames, headboards, roll up express mattresses and small items of furniture.
Full details of our complete delivery process can be found in our Terms and Conditions.
Please refer to our FAQ's below for information or you can contact our friendly team who will be happy to answer any questions you may have.
FAQ's
What are your delivery options?
We offer Free Nationwide home delivery on every item purchased through our website and in our showrooms excluding the postcodes listed above. There is enhanced delivery options if you wish for a more comprehensive delivery service and the full breakdown of each service we offer is detailed below;
- Free Delivery - We can deliver any item for free to the door and position any items securely in a safe place.
- Bespoke Delivery - £60 - Two-man service to your room of choice and the packaging removed for you to recycle.
- Premium Delivery - £120 - Two-man white glove service to your room of choice, items assembled and the packaging removed and recycled by us.
NB. You will be asked to select the preferred delivery option when at checkout.
Will you assemble my bed or furniture?
Yes we can!
All items of furniture and bedstead frames are clearly priced online with the appropriate assembly charges. Our Premium home delivery service includes packaging removal and full assembly too. Please ask us about this before ordering either in store or by calling 01935 423 596
There are a few exceptions. Items where customer self-assembly and/or installation is required include:
- Wardrobes and bedroom furniture
- Children’s beds including bunk beds and high sleepers.
- TV Beds
This list is not all encompassing and will vary from time to time as our ranges and products change. To help you we try to indicate where self-assembly is required.
What happens on the day of delivery?
Our drivers will contact you in advance by phone or text to advise you of their route and an approximate time of arrival. Assuming your goods aren’t self-assembly, we will position the furniture as directed and remove the packaging – unless you wish to keep it. Please make sure all access points are clear of obstacles. Please ensure there is someone in your property to receive and sign for the furniture.
What happens if I am out when you deliver?
We will be unable to leave your furniture and it will be returned to our warehouse. Someone will contact you to arrange a further delivery date. There will be a re-delivery charge based on your postcode before we rearrange your delivery and we'll contact you to confirm this and settle any balance with you.
Can you recycle my old bed, mattress or furniture?
Yes, almost always.
We like to either recycle in an environmentally friendly way at a local recycle centre or donate clean items with fire labels to a local charity to they can repurpose.
We currently charge;
- £50 for each mattress or item of furniture on a like for like basis,
- £75 for a complete divan set including a headboard,
£125 for each adjustable bed frame, including mattress and motor action.
Provided your order is being installed by us, we can remove the old furniture you are replacing. Extra items cannot be disposed of or moved to another address for insurance purposes.
We currently cannot recycle;
- Upholstered chairs and suites
- Mattresses which have been badly soiled or damaged and may cause harm when removing and storing.
- Divans or mattresses which have been left outside and are damp and mouldy.
If you are having difficulties disposing of your old furniture perhaps your local council may be able to assist you? Refusal to dispose of damaged or soiled products is solely at the discretion of our delivery teams.
If you have any further questions please contact us by e-mail deliveries@thebedspecialist.co.uk or telephone on 01935 423 596 for further assistance.
Can The Bed Specialist store my new furniture?
Yes we can, but only for a short amount of time. Please notify us prior to dispatch and we can hold goods for a period of 4 weeks from receipt to our warehouse or courier without charge during that period. After four weeks will need to charge storage relevant to the goods ordered and the duration of time held. The balance of the order must be paid in full prior to delivery including any extra storage costs.
We will always contact you by phone and in writing to advise of the charges before we invoice you.
What if my furniture does not fit?
When ordering furniture, it is important to check that it will fit into your home. Please check all access points such as doors, stairways and the space it must go into carefully as you are ultimately responsible after confirming any order and paying a deposit that the items on order will fit. Please refer to our Online size guide for more information. If the worst happens and it really won’t fit in, we will position items in a safe place within your home and do our utmost to help you come up with an alternative solution. Non-standard and special orders cannot be returned or exchanged unless faulty under the guarantee. Please email us at info@thebedspecialist.co.uk or phone us on 01935 423596 for further assistance if you have any concerns.
Can you split my order and deliver it when items become available?
We are sorry but no, all items on the invoice need to be delivered together and signed for as one by you on the agreed delivery date. We like to make sure everything is checked and ready including any bedding before dispatching and the best way to make our service as efficient as possible is to provide one delivery with the best service possible. Thanks for understanding.
Can i expect any information documents with the delivery?
Yes, we always like to provide a care guide, and full guarantee documents with the items we deliver. Our delivery crews usually have these to hand or documents might be inside the packaging with the products. We will also provide you with a thank you card to share with a friend or family member, if you would like to scan the QR code and leave a kind review of your experience, we'll follow up with a 5% discount voucher for your next purchase, however big or small to be used within the next 12 months as a big thank you for the recommendation!
