FAQs

Q. What do i do if there is a problem with my purchased item?

Firstly please refer to your Guarantee/Warrantee leaflet you recieved with your product, and then get in contact with us here at The Bed Specialist with your original reciept number and date of purchase. We will do all we can to sort the problem for you.

Ordering Furniture

Q. How do I measure properly?

It is important to check that your furniture will go into your room before placing your order. To avoid disappointment, please refer to our Online Measuring Guide for assistance.

Q. Where is my order?

If you wish to check the delivery of your order, please e-mail us on info@thebedspecialist.co.uk or call us on 01935 423596 for further assistance.

Q. What if my order is late?

You should have been given an estimated delivery time. If it changes, we will let you know straight away. While The Bed Specialist cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. If you have any delivery problems, please e-mail us or call us on 01935 423596 for further assistance.

Delivering Furniture

Q. Will you assemble my furniture?

For most items delivered via The Bed Specialist - Preston Furnishing Delivery Service, delivery and installation is included. However there are a few exceptions. Items where customer self-assembly and/or installation is required include:

  • Wardrobes
  • Selected Children’s beds
  • Wall hung mirrors

We charge a small fee of £20 for the assembly of -

  • Wooden Bed Frames
  • Metal Bed Frames
  • Upholstered Bed Frames*
  • Leather Bed Frames*
  • Kid's Beds

We charge a fee of £50 for the assembly of selected -

  • Upholstered Ottoman Bed Frames
  • Leather Ottoman Bed Frames
  • TV Beds

This list is not all encompassing, and will vary from time to time as our ranges and products change. To help you we try to indicate where self-assessment is required. If you wish to engage an independent fitting service we may be able to assist you. Any suggestions we make, however, are not for companies directly linked to The Bed Specialist. You may wish to employ a tradesman of your own choice. In all cases additional local charges will apply.

Q. What happens on the day of delivery?

You will be contacted in advance by our sales team, who will advise the day we are next delivering to your area. Assuming your goods aren’t self-assembly, we will position the furniture as directed and remove all packaging materials – unless you wish to keep them. Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture.

Q. What happens if I am out when you deliver?

We will be unable to leave your furniture and it will be returned to our store. Someone will contact you to arrange a further delivery date. There may be a re-delivery charge.

Q. Can you take my old furniture away?

Yes, in the main we can, we charge £10 per mattress or £20 per complete bed on a like for like basis. Provided your order is being installed by our own Delivery Team, we can remove the old furniture you are replacing. Extra items can not be disposed of.

Exceptions include:

•Upholstered Chairs and suites

•Mattresses which have been badly soiled or damadged and may cause harm when removing and storing.

•Divans or Matresses which have been left outside and are damp and mouldy.

If you are having difficulties disposing of your old furniture perhaps your local council may be able to assist you? Refusal to dispose of damadged or soiled products is soley at the discretion of our Delivery Team.

The only other exception is for customers who have purchased products to be delivered directly to their nominated address by our suppliers. This only affects a selected number of ranges. Further information indicating where this service is used can be found against each product it applies to.

If you have any further questions on this subject you are welcome to contact us at any time either through the store, by E-mail or telephone on 01935 423596 for further assistance.

Q. Can The Bed Specialist - Preston Furnishing store my new furniture?

Yes we can, for specified orders we can hold goods for a period of 4 weeks from receipt to our warehouse or courier without charge during that period. After 4 weeks customers will be charged storage relevant to the goods ordered and the duration of time held. The balance of the order must be paid in full after 4 weeks with risk of loss of the deposit or balance of the order against the cost of storage.

Customers will be contacted by phone or email to be advised of the charges.

Q. What if my furniture does not fit?

When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. Please refer to our Online Measuring Guide. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. Non standard and special orders can not be returned in this instance. E-mail us at info@thebedspecialist.co.uk or phone us on 01935 423596 for further assistance.

Payment

Q. How do I pay for my Goods?

We accept all major credit and debit cards including MasterCard, Visa, Visa Electron, Delta, and Solo.

If you prefer to pay by cheque, please make your cheque payable to Preston Furnishing and send by post to:

The Bed Specialist - Preston Furnishing

106 Huish

Yeovil

Somerset

BA20 1AQ

A personal cheque may take up to 7 working days to clear before we can finalise the delivery of your order.

All furniture must be paid for in full before we make delivery.