Returns & refunds

Returns and Refunds

Due to the nature of our products, the use it will be put to and the hygenic implications arising from this (The Consumer Protection (Distance Selling) Regulations act 2000), we are unable to accept the return of Mattresses, Mattress Toppers, Mattress Protectors, Pillows, Bedding or any other sundry products likely to be used against the naked skin.

We will accept the return of faulty or defective products bought in store when presented with a valid proof of purchase and no longer than 28 days from the original delivery date. These items must be returned with the original packaging and the item unused. There is a minimum charge of £20 for collection depending on your postcode. It is the customers responsibility to ensure the product purchased is of the correct size, shape and specification before purchase and the product you are purchasing will easily fit when delivered. We will not be liable for returns and refunds in these intances.

If you suspect the item you have purchased to be faulty or defective, please contact us at any point up to the limit of any guarantee or warranty on the item. When presented with a valid proof of purchase and after inspection and confirmation of the fault by us and the manufacturer, we will offer a replacement product on a like for like basis if the fault cannot be rectified on site.

Please also see the manufacturers terms and conditions, which do vary.

Can i cancel my order?

In most cases if you contact us within a week or ordering your item and it is a product which doesnt require building to a made to order specification then yes you may. Sometimes we make mistakes and we are always on hand to help as much as possible. Please ask us to confirm which products quality as these are constantly changing.

Due to the bespoke nature of made to order hand-made products, we are unable to cancel any order placed with us beyond 24 hours of paying a deposit. Any such request to cancel a purchase made beyond this 24 hour window will mean the loss of 50% deposit paid. Brands which are made to order include Vispring, Hypnos, Millbrook Beds, Sleepeezee, Sanctum, Dunlopillo, Relyon, Sleep Design, Sherborne Upholstery, Cotswold Caners.